RDP Failure: Trouble Connecting to Remote Desktop

If you're having issues connecting to the cloud remote desktop through the RDP desktop icon, which looks like this , try following these troubleshooting methods:

1. Check for Expired Password

1. In your internet browser, navigate to https://cloud.flexibake.com
   
   
2. Sign in with your username and password. 
3. If your password is expired, you'll see a pop-up warning you that your password has expired.
   
   
   
4. Select the option that says "click here to change password'.
   
   
   
5. Enter a new password that meets the minimum complexity:
   • 10 Characters Long
   • 1 Capital Letter
   • 1 Number
   • 1 Special Character
   • May not contain contact name associated with the company.
     
     
6. Try logging in to FlexiBake again

2. Re-Download the RDP file

1. Delete the RDP icon from your desktop by right clicking the icon, then clicking Delete.                                                                                    
2. In your internet browser, navigate to https://cloud.flexibake.com
3. Sign in with your username and password 
4. Drag and drop the RDP icon from your browser onto your desktop    
5. Rename the icon to "FlexiBake" (for clarity)                                                                                                                                              
6. Double click the icon to try logging into FlexiBake again.

3. Check for Windows Updates

1. On your taskbar, click on the Activity Centre button beside the clock                                                                                                                                                                                 
2. If there are Windows updates available for your computer, an alert will be in the Activity Centre to let you know.                                                                                                                                                                          .                                             
3. Click on the alert and follow the instructions from Windows to install the Windows updates.
4. Once the updates have been installed, log in and try logging in to FlexiBake as you normally would.

4. Restart Your Computer

1. If you have any documents open, make sure you save them before continuing to avoid losing your work.
2. Click on the Start button on your taskbar, or hit the Windows key on your keyboard to open the Start Menu.                                                                                                                                                                                                                                                   
3. Click on the Power symbol on the lower left of the Start Menu.                                                                                                                                        
4. From the options select Restart.                                                                                                                                                                                                                      
5. Once your computer has restarted, log in and try logging in to FlexiBake as you normally would

5. Contact FlexiBake Support

If the connectivity issue persists, please contact our support team. You can reach us by email at [e-mail] or by phone at [phone] ext.2. Our regular support hours are 6AM to 6PM PST Monday through Friday.

Emergency support is offered for weekday evenings, 6PM to 12AM PST, and weekends.