Enter a Return Against Product List

Recording returns will require that returns have been enabled. For more information, please see our associated tutorial Enabling Customer Returns (DSD).

1. Navigate to the Shipping Centre then click the Manage Returns button.
   
   
   
   
2. Click New in the bottom left corner.
   
   
   
   
3. Select the Customer from the dropdown.
   
   
   
   
4. Select the Enter Against Product List option.
   
   
   
   
5. In the Qty Returned column, enter the quantity of items returned or to be credited.
   
   
   
   
6. Click OK to save.
   
   
   
   
7. Click Post to finalize the record.
   
   
   
   
8. Click the Generate Credit Note button.
   
   

Credits created based on returns will remain unapplied on the customer's account. For more information on applying the credit, see the tutorial Apply a Return Credit.